Leaders, Set the Standard for Your Team

It’s unreasonable to expect people in any organization to rise above the standard set by their leaders. Leaders must model behavior, walk the walk, talk the talk, and be the living example of what is required of team members. Excellent leaders remain in touch with...
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Leaders: How to Train Anyone to Do Anything

“Leaders don’t create followers, they create more leaders.” ~ Tom Peters, author of In Search of Excellence If you serve in a leadership position long enough, you will value the presence of more leaders in your organization. The true test is this: How does your...
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Leaders Take Responsibility to Find Solutions

Leadership is taking responsibility while others are making excuses.  – John C Maxwell “A funny thing happened on the way to the forum.” When I made out my April content calendar, I was planning to write a blog about leadership in regards to the customer’s experience...
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Great Leaders Invest in People

It’s been said that great leadership is knowing how to be persuasive. Using humor in persuasion is risky, because humor is so subjective.  Not everyone will think you’re funny, and you could potentially offend someone. And so, against all conventional wisdom, I once...
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Of Sweet Tea and Lead Magnets

It pays to be customer-centric. Literally. You must center your thoughts on what it’s like to be your own customer.  What do they want?  Where do they hurt?  What are their desires, frustrations or fears? If you’re in business, your sole purpose is to offer a solution...

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